M. FERANMI SALAMI

Orchestrated seamless communication as primary liaison between founder and internal teams, managing expectations, project timelines, and strategic messaging execution.

Devised and executed tailored communication strategies, enhancing brand alignment, message clarity, audience engagement, and cross-channel consistency.

Provided strategic consultation to the founder on targeted property acquisitions, successfully securing options that met specific budget, location, and preference criteria.

Improved customer data accuracy by 60% using Zoho and Wave CRM tools, ensuring seamless organization and secure information handling.

Cultivated brand loyalty and enhanced customer experience for over 7,000 customers through e-commerce platforms and social media, delivering fast resolutions and accurate orders.

Drove a 20% increase in annual sales by leveraging Zoho CRM and WordPress for data-driven customer behavior analysis and strategic decision-making.

Drastically reduced refund rates from 20% to 0.1% by swiftly resolving complaints and refining customer-centric policies.

Boosted team compliance to 95% in structured reporting systems by coordinating monthly training sessions, fostering a results-oriented work culture.

Maintained meticulous records of all financial transactions, including donations and offerings, ensuring fiscal accuracy and transparency.

Prepared comprehensive monthly and annual financial reports, contributing to accurate financial oversight.

Supported the creation and monitoring of the non-profit budget, ensuring appropriate fund allocation and adherence to financial plans.

Oversaw and approved expenditure requests, ensuring strict alignment with approved budgets and organizational objectives.

Facilitated critical communication between project managers, team members, and stakeholders/sponsors, ensuring timely project delivery.

Trained and managed a team of volunteers, ensuring comprehensive support and effective deployment in their roles.

Coordinated and executed religious events and community outreach programs, ensuring smooth operations and high participation.

Maintained accurate weekly membership records and attendance tracking, effectively communicating upcoming events to members.

Collaborated with leadership to implement strategic goals, aligning initiatives with the organization's mission and vision.

Managed sales and ensured timely availability of organizational materials, supporting resource generation for events.

Managed comprehensive executive support, including email, calendar, expense reports, and confidential documents, effectively bridging a 6-7 hour time zone difference for seamless operations.

Spearheaded cross-functional collaboration to successfully secure NAFDAC certification for a new product launch within 4 months, ensuring regulatory compliance and market readiness.

Optimized team productivity and project delivery by organizing, tracking, and monitoring daily activities using MyHours for virtual time management.

Developed and updated Standard Operating Procedures (SOPs), enhancing operational efficiency and ensuring industry best practices compliance.

Improved operational workflow compliance by 45% through effective IT liaison for critical issue resolution and timely reporting.

Managed and updated online storefronts on Jumia and Konga, ensuring accurate product listings and competitive pricing.

Achieved a 98% on-time delivery rate by overseeing end-to-end product delivery processes, significantly boosting customer satisfaction.

Coordinated the preparation, packaging, and prompt delivery of goods and services to over 1,000 customers.

Implemented resilient strategies to sustain business operations and service delivery during the pandemic, ensuring efficient order processing and timely fulfillments.

Managed procurement processes to maintain optimal inventory levels and support business continuity.

Executed daily store operations, including inventory management and stock tracking, resolving supply chain issues to meet demands.

Monitored and tracked goods movement, ensuring timely deliveries and compliance with logistics schedules.

Coordinated proper preparation, packaging, and prompt delivery of goods and services to customers.